1. Agreement
By using our website or engaging our services, you agree to these terms. If you don't agree, please don't use the service. These terms are governed by the laws of the Province of Ontario, Canada.
2. The Founding Client Program
As of April 2026 we are offering a Founding Client Program. In exchange for a free build of our core AI tools (chatbot, email auto-reply, etc.), founding clients agree to:
- Provide honest feedback on product performance
- Allow us to publish a case study and testimonial once measurable results are achieved (we'll share the case study draft with you for approval before publishing)
- Give us a 14-day window to fix any issue before switching to another provider
The Founding Program is limited to two (2) new businesses per calendar month. Availability is posted on our homepage.
3. Ownership
You own:
- Every lead, conversation, and customer interaction processed by systems we build for you
- Your brand assets, website copy, and customer data
- The final delivered websites and applications, which are transferred to your hosting account upon request
We retain ownership of:
- Our internal tooling, prompt templates, and proprietary workflows
- Reusable components that are not client-specific
4. What You're Responsible For
- Accurate information about your business, services, and pricing
- Any third-party API keys or accounts (Gmail, Squarespace, etc.) you connect
- Compliance with laws applicable to your industry (e.g., CASL for email, PIPEDA for customer data, industry-specific regulations)
5. What We're Responsible For
- Building the agreed-upon AI tools and maintaining them for the duration of the engagement
- Reasonable response to support requests (within 24 business hours)
- Security of any credentials you share with us
- Honest, plain-English communication about what's possible and what isn't
6. Limitations of Liability
AI systems are probabilistic. While we configure our tools to perform reliably, we cannot guarantee zero errors, zero missed leads, or specific business outcomes (revenue, conversion rates, etc.).
To the maximum extent permitted by law, our total liability to you is limited to the fees you have paid us in the preceding twelve (12) months, or $100 CAD for Founding Program participants who have paid no fees.
We are not liable for indirect, incidental, or consequential damages.
7. Termination
Either party can end the engagement with 14 days' written notice. Upon termination:
- We hand over the final build, configuration, and any data we hold on your behalf
- We deactivate any automation we are running on your behalf
- You pay any outstanding fees accrued through the termination date
8. Testimonials & Case Studies
We may mention you as a client by name and logo on our website and marketing materials. Full case studies (with specific metrics) will only be published with your explicit written approval.
9. Changes to These Terms
We may update these terms as our services evolve. Active clients will be notified by email of any material change. Continued use after notice means acceptance of the revised terms.
10. Contact
Questions about these terms? Email upnextcanada@gmail.com.